USA:
+1 (213) 233-1633
India:
+91-8910802928 | Email:
sales@ztsindia.com
Customers wait in queues, need help at 2am, and ask the same questions over and over — while tickets bounce between teams and your best agents burn out on the routine. Our Customer Service AI takes it on. A Support agent resolves questions across channels, a Ticket Routing agent sends the rest to the right team, and a WhatsApp agent meets customers where they are — alongside Live Chat, Email, Knowledge Base, Escalation and CSAT agents. They answer instantly, 24/7, and hand off to a human the moment it matters.
Enterprises, SMEs and fast-growing teams trust ZTS India
Support rarely fails on effort — it fails on volume and timing: long waits, off-hours gaps, repetitive tickets, misrouting, and quality that swings by agent. Click a panel to see the problem, how the agents fix it, and what changes.
Support queues build faster than a team can clear them. Customers sit on hold, wait days for an email reply, or give up entirely — and slow responses quietly become the number-one reason people rate support poorly and take their business elsewhere.
Customers expect help any time, but staffing round-the-clock across every channel is expensive and hard. So nights, weekends and holidays leave a gap, and issues that could’ve been solved in a minute wait hours for someone to log on.
A huge share of tickets are the same handful of routine questions — where’s my order, how do I reset this, what’s your policy. Answering them over and over burns out skilled agents and leaves no time for the complex issues that actually need a human.
When tickets aren’t classified and routed well, they land on the wrong team, get reassigned, and bounce around while the customer waits. Every hop adds delay and frustration, and urgent issues get lost in the shuffle.
Quality swings from agent to agent and day to day, answers drift off-policy, and nobody has a clear view of why customers are really contacting you — so the same problems keep generating the same tickets, unseen.
Eight agents, each taking on a real part of support — and designed to work together as one team, always with a path to a human. Deploy one, or run the full suite.
The core AI support agent — it understands customer questions and resolves them across your channels, drawing on your knowledge base, order and account data. It handles the common issues end to end, answers accurately and on-brand, and hands off to a human the moment it should.
Reads, classifies and prioritises every incoming ticket — by topic, urgency, sentiment and required skill — and routes it to the right team or person first time. No more misrouted tickets bouncing between teams while the customer waits.
Meets customers on WhatsApp — the channel billions actually use — resolving questions, sharing updates and order status, and escalating to a human in the same chat when needed. Rich, conversational support where your customers already are.
Powers instant support on your website and app — greeting visitors, answering questions, guiding people to the right product or fix, and handing to a human seamlessly. It turns your chat widget from a slow queue into an instant, helpful concierge.
Takes on the inbound support inbox — reading each email, understanding the intent, drafting or sending accurate on-brand replies, and routing anything it shouldn’t answer alone. The email backlog stops being a daily mountain.
Turns your knowledge base into instant answers — and keeps it healthy. It answers customer and agent questions from your real content, deflects repetitive tickets, spots gaps and outdated articles, and suggests improvements, so your knowledge actually works.
The safety net that keeps support human where it counts — it recognises when an issue is complex, sensitive, or when a customer is frustrated or vulnerable, and hands off to the right person with the full conversation and context, so nobody is ever trapped with a bot.
Closes the loop — running post-interaction surveys, reading sentiment across conversations, tracking CSAT and quality, and surfacing why customers contact you and where they struggle. Support stops being a black box and becomes a source of insight.
More than a decade delivering measurable results for enterprises, SMEs and technology companies worldwide.
Three teams that answered faster, freed their people, and kept a human in the loop.
Challenge: An online retailer’s support queue overflowed at peak, with long waits and repetitive "where’s my order" tickets swamping the team.
Solution: The Support and WhatsApp agents resolved order-status and returns questions instantly across channels, escalating the rest with context.
Challenge: A SaaS company’s skilled support agents spent their days on password resets and how-to questions instead of real issues.
Solution: The Knowledge Base and Support agents deflected repetitive questions and the Routing agent sent complex tickets straight to specialists.
Challenge: A financial services firm needed round-the-clock support but couldn’t risk a bot mishandling sensitive or regulated queries.
Solution: The agents covered routine questions 24/7 and the Escalation agent handed anything sensitive or regulated to a human with full context.
Get a free 30-minute assessment. We'll find where your support strains, which agent to start with, and how we keep a human always one step away — no pitch.
Each agent owns a channel or a step — and they share the same knowledge, tone and escalation rules, so support runs as one.
Common questions understood and resolved end to end, on-brand.
Every ticket classified, prioritised and sent to the right team first time.
Conversational support on the channel billions already use.
Instant, helpful chat on your website and app.
The inbound support inbox read, answered and cleared.
Instant answers from your real content, KB kept healthy.
Sensitive and complex cases handed to a human with context.
Surveys, sentiment and insight to fix causes and raise CSAT.
A structured path from mapping your channels and knowledge to agents that resolve instantly — grounded in your content, with a human always one step away.
Map your channels, ticket types, knowledge, tools and where support strains today.
Choose the agents to start with, define what they handle, your tone, and where humans take over.
Integrate your helpdesk, chat, CRM and knowledge sources so the agents act on real context.
Ground the agents in your knowledge and policies, and configure routing, tone and escalation.
Add human handoff, escalation triggers, accuracy guardrails, AI disclosure and data security.
Run on one channel or ticket type, measure resolution, CSAT and escalation, and tune.
Extend across channels and ticket types, with the autonomy and handoff rules you set.
Track resolution, CSAT and deflection, close knowledge gaps, and improve the agents over time.
Automating support can't mean trapping customers with a bot or inventing answers. We build these agents to keep a path to a human, escalate when they should, answer only from your real knowledge, and be honest about what they are.
The agents never trap a customer in a bot loop. A person is always reachable, and when someone wants human help, they get it — with the whole conversation handed over so they never have to start again.
The agents are built to know their limits — recognising complex, sensitive or regulated issues, and customers who are frustrated or vulnerable — and to hand those to the right person rather than bluff an answer.
The agents respond from your real knowledge base, policies and data, and are built to say "let me get a human" rather than guess. They don’t invent policies, prices or promises, so customers get answers you can stand behind.
Customers are told they’re talking to an AI assistant, not misled into thinking it’s a person. Transparency builds trust and is increasingly expected — and required in some places — so we design for it by default.
The agents speak in your voice and tone, handle people with care, and act only within the limits you set. Sensitive actions — refunds, account changes, promises — follow your rules or go to a human.
Support conversations carry personal and account data, so everything is handled with encryption, access control and retention limits, and used only to help the customer and improve support.
Book a free, no-obligation consultation. We'll map your channels and volumes, recommend where to start, and give you a costed plan — including how the agents stay accurate, on-brand, and always one step from a human.
Depth across agents, grounded answering, conversation design, routing, channel integration and escalation — the engineering that makes support fast, accurate and human.
Tool-using support agents that understand, resolve, route and escalate — and hand off to humans reliably.
Grounding answers in your knowledge base and data so responses are accurate, not invented.
Natural, on-brand conversation that understands intent across languages and channels.
Reading, classifying and prioritising tickets and routing them to the right place first time.
Deep integration with Zendesk, Freshdesk, Intercom, WhatsApp, chat, email and voice.
Escalation triggers and warm handoff that keep humans in the loop where it matters.
Tone control, safe-answer boundaries and AI disclosure that protect your brand.
Sentiment, CSAT, deflection and root-cause analytics that make support measurable.
Encryption, access control and retention for sensitive customer and conversation data.
A modern agent stack that plugs into the helpdesk, chat, CRM, voice and knowledge tools you already run — so support acts on live customer context.
From high-volume e-commerce to regulated financial services, the agents adapt to your channels, tone, knowledge and the sensitivity of your customer conversations.
Choose the model that fits your goals, your internal capacity and how far along you already are.
Best for: teams scoping it out. We map your channels and tickets, recommend where to start, and hand you a plan.
Get a support assessment → →Best for: teams who want it built and running. We design, build, integrate, safeguard and deploy the agents end to end.
Discuss end-to-end delivery → →Best for: an ongoing roadmap. Embedded engineers rolling out and refining your support agents as you grow.
Build my team → →Customer service agents are one way we put AI to work. Explore our wider AI capabilities.
Qualify, follow up, propose and log across your funnel.
A full suite of AI agents across the employee lifecycle.
Collections, AP, expenses and spend control.
Coordinate, assign, stand-up and plan your projects.
Automate the workflows and processes RPA cannot handle.
Connect AI to your helpdesk, CRM and channels.
The reason support teams trust the agents with their customers — and keep humans one step away.
"ZTS successfully built a well-designed website. The communication and effectiveness were great."
"I have to thank both Sharmila and Sourav for all their timely help in developing a World Class Website they were always ready to guide and help me and their support is really appreciated"
"Thanks to Zebra’s expertise Shopify developer who built my Shopify store. The user interface for managing tools is clear and concise, and easily accessible from the control panel. Also, they seamlessly transfered my old site from WIX to Shopify. I highly recommend ..."
"Thanks to ZTS developers, highly experienced and skilled to develop web applications with API integrations. I was expecting user-friendly options for both web app development and UI/UX designs and they provided me with that. And, the most impressive thing I found is ..."
They delivered beyond expectations — our project saw real growth thanks to ZTS Infotech's passion and commitment
Ms. Shikha Bhatia shares her positive experience with Zebra Techies Solution, where she talks about how our Organic Social Media Management Services helped her brand achieve consistent engagement and authentic growth!
They went above and beyond to support us during challenging times. The ZTS Infotech team delivered with dedication, professionalism, and care — truly a partner we can count on!
They helped us turn hurdles into wins — Sam's e-commerce transformed thanks to ZTS's committed support
Outstanding collaboration and flawless execution — ZTS Infotech made the entire process smooth and truly result-driven!
A partner that automates support instantly and accurately — on every channel, on-brand, and always with a human one step away.
The agents answer in seconds around the clock, resolving the common questions on the spot and queuing the rest with context — so customers never wait and queues stop building.
Customers are never trapped with a bot. The agents escalate sensitive and complex issues with full context, so people get a person exactly when they need one.
Answers come from your real knowledge and speak in your voice — no invented policies or promises, just responses you can stand behind.
Begin where the pain is worst — often WhatsApp, chat or routing — and add the rest. Each agent stands alone and they combine into a full support team.
15+ years connecting systems. The agents plug into Zendesk, Freshdesk, Intercom, WhatsApp, your CRM and knowledge base, on live data.
Honest that it’s an AI, careful with sensitive cases, and built with customer data encrypted and access-controlled from the start.
Tell us your channels, your volumes and where support strains. We'll come back with an honest view of what the agents can take on, how a human stays one step away, and a transparent estimate — free.
It’s a set of AI agents that take on the repetitive, high-volume work of a support function while keeping humans where they matter. This suite includes a Support agent that resolves questions, a Ticket Routing agent, and a WhatsApp Support agent, plus Live Chat, Email, Knowledge Base, Escalation & Human Handoff, and Feedback & CSAT agents. Together they answer instantly across channels 24/7, route what needs a person to the right team, and hand off sensitive or complex issues to humans with full context — so customers get faster help and your team focuses on the conversations that need them.
No — that’s the thing we design hardest against. There’s always a path to a human: the agents escalate complex, sensitive or emotional situations automatically, and anyone who wants a person gets one, with the whole conversation handed over so they never repeat themselves. The goal is to resolve the easy things instantly and get everything else to the right human fast, never to trap people in a loop.
They answer from your real knowledge base, policies and data using retrieval-grounded techniques, rather than guessing — and they’re built to say "let me bring in a human" when they don’t know, instead of inventing an answer. They won’t make up policies, prices or promises. That grounding, plus escalation on anything uncertain or sensitive, keeps answers accurate and something you can stand behind.
Either. The agents are modular — start where the pain is sharpest (many teams begin with WhatsApp, live chat, or ticket routing) and add the rest over time. Each delivers value alone, and they get stronger together because they share the same knowledge, tone and escalation rules across every channel.
The full range customers use — WhatsApp, website and in-app live chat, email, and messaging channels like Messenger, Instagram and Telegram, plus integration with voice and contact-centre platforms. The Support agent works consistently across them, so customers get the same quality of help wherever they reach out, and everything flows into your helpdesk.
The Routing agent reads each incoming ticket, understands its topic, urgency, sentiment and the skill needed, and sends it to the right team or agent first time — so tickets stop bouncing between teams while the customer waits. Urgent and sensitive issues are prioritised and can jump the queue, and everything arrives with the context the human needs to act.
Yes. The agents speak in your voice and tone, and act only within the limits you set. They answer from your approved knowledge and policies, and sensitive actions — refunds, account changes, commitments — either follow the rules you define or go to a human. You get consistent, on-brand support without answers drifting off-policy.
We integrate with helpdesk and ticketing platforms like Zendesk, Freshdesk, Intercom, ServiceNow, HubSpot and Zoho Desk, messaging channels including WhatsApp Business, CRMs like Salesforce and HubSpot, voice and contact-centre tools, and your knowledge base. In-house or custom systems integrate via their API.
No — it removes the repetitive load, not the people. Routine, high-volume questions are exactly what burns out skilled agents; the agents handle those so your team focuses on complex, sensitive and high-value conversations where humans make the difference. It also makes your agents faster by drafting answers and surfacing knowledge. Your people stay central — and stay in control of anything that matters.
A single agent for one channel can typically pilot in a few weeks; the fuller suite takes longer to integrate across channels and knowledge. We usually start fixed-scope with one or two agents so you see the value quickly, then expand — per agent or as a dedicated team for the full roadmap. Cost depends on channels, volume and integrations. The initial assessment call is free.
